Business support tools

CSS is a competent software development and business process outsourcing (BPO) company providing offshore outsourcing services to client companies of all sizes - ranging from start-ups to large enterprises. besides our own software products we also provide professional custom solutions using our enormous experience in software development Services We provide

We specialize in providing .NET based solutions and outsourcing services in the following domains:
  • Cross-industrial and industry-specific business support tools,
  • E-business applications,
  • Billing systems,
  • Applications for mobile devices
Web based Application development using .NET Technologies

Your Web site is your business on Internet. Web-based application development - providing you with the opportunity to save time and money, and improve the way you interact with clients, suppliers and business partners. Attitude can develop standalone applications or can assist you in increasing the functionality of your existing site. Product Based Development

Our .NET product development service includes the following:
  • System Analysis
  • Product Design
  • Architecture Development and Configuration
  • Software Development for Applications
  • Implementation and Maintenance
  • Product Support

Content Management Systems

'Content Management System' quite literally allow you to control and manage the content within your web site - without technical training. Using this uncomplicated system you can very easily add, delete images and edit text in your web site on the fly. You can also have an unlimited number of pages and a full site-search engine. Many companies find it difficult to keep their web site content as up to date as they would like. Often there are delays getting new content online, the site stagnates and your clients get to see outdated information. That's why so many companies are turning to CMS

A CMS web presence allows you to manage your web site even if you have no technical knowledge, experience with HTML or web site design. It also reduces the calls to your web design agency or IT department for changes to the web site. CMS reduces the time required to publish, allowing you to get your content on-line faster. This is a very important issue for any professional web site and ASP.Net 3.5 based content management system (CMS) ideal for creating, managing and maintaining professional websites.

We also develop your CMS system using the popular open source applications like MAGNETO, MAMBO, ZENCART, OS COMMERCE, VIRTUMART, EZPUBLISH, WORDPRESS, DRUPAL, CAKEPHP, JOOMLA

IT Service Management

IT Service Management is the philosophy of managing IT services, through the use of industry best practices, for the improvement of business functions. The goal of IT Service Management is to align services with current and future needs of the customer; to improve the quality of IT services - in whatever way the customer expresses "quality" and to reduce the long term cost of service provision.

By implementing, IT Service Management, CSS has adopted the philosophy of providing IT services and support that underpin the business processes of the campus. CSS will focus on providing high quality services with a particular focus on customer relationships. Our objective is to continually, cost effectively improve the quality of service, aligned to the business requirements of the university.

Excellent IT operations must be built on a firm foundation that provides a comprehensive strategy for success. The Information Technology Infrastructure Library (ITIL) has been chosen as that framework. ITIL is the collection of best practices documented within one framework.

Benefits of IT Service Management:
  • Improved quality of business operations by ensuring that CSS processes align to campus goals.
  • Campus customers will know what to expect from CSS and what is required of them to ensure this can be delivered.
  • Cost-justified IT infrastructure and CSS services.
  • Increased campus awareness of CSS services and capabilities will allow campus to better utilize them; creation of a Service Catalog.
  • Increased CSS understanding of the campus needs will facilitate innovative approaches to meeting those needs.
  • Improved ability to recognize changing trends and to adapt quickly to new requirements and market development (competitive edge).
  • Improved metrics and management reporting facilitating informed decision making and improved IT governance.
The initial processes of IT Service Management to be implemented in CSS are:
  • Change Management - Ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents on service quality.
  • Configuration Management - Provide a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items in existence.
  • Incident Management - Restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that the best possible levels of service quality and availability are maintained.
  • Problem Management - Proactively minimize the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure, and to proactively prevent reoccurrence of Incidents related to these errors.
  • Release Management - Ensure that all aspects of a Release into production systems or services, both technical and non-technical, are considered as a whole.

Enterprise Resource Planning (ERP)

Enterprise resource planning essentially maps out how business resources are acquired and moved from one state to another. There are numerous options in enterprise resource planning solutions – some offering a complete line of modules specifics to unique tasks and others offering a single component of the process. What's working? What's not working? Enterprise Resource Planning is part of Business Exchange.

Leverage our ERP expertise to reduce your operating costs, improve day-to-day management of operations and support your strategic planning initiatives across your global enterprise.

Many leading organizations have implemented Enterprise Resource Planning (ERP) systems since the early '90s. The primary benefit of ERP is the ability to integrate disparate functions from human-capital management, financial management, and supply chain management to customer relationship management.

Yet, ERP systems are still evolving as advances in Web services enabled organizations to integrate business functions and processes across the enterprise more tightly. At the same time, new delivery platforms such as software-as-a-service (SaaS) are emerging to speed deployment and reduce both complexity and total cost of ownership.

Our ERP practice combines industry rich expertise and all the benefits of long-term, strategic partnerships with leading software providers SAP, Oracle and Microsoft. In addition, we combine deep domain experience in manufacturing/logistics, consumer packaged goods, retail/hospitality, life sciences/healthcare, and energy/utilities markets with proven expertise.

ERP systems have multiple modules that can interact with one another. These modules deal with manufacturing, financials, supply chain, customer relations, and human relations. Each of these modules will be detailed in the next section.

There are a number of ERP vendors in the market, and some modules are considered better from some vendors while other modules are better from other vendors. This has led large organizations to choose different vendors for different modules.

This requires in-house interface-building skills to make the different modules talk to each other. Such interfaces are essential for exchange of data among systems, so that the same data need not be entered again and again in different systems.

Human Resource Management (HRM)

Forward-thinking businesses today are protecting themselves against the loss of information assets. With high turnover among younger employees—and the rapidly approaching retirement of the baby boomer generation—HR departments are tasked with finding a way to capture the knowledge of these departing employees so they do not take their company's business know-how out the door with them.

Intranets and HR Portals can be a viable tool for fostering a collaborative work environment, and educating new hires on the knowledge of their predecessors. Yet all too often Intranets simply become cumbersome repositories of data, becoming obsolete through lack of IT resources, staff enthusiasm, or both.

CSS employee portals and Intranets overcome these obstacles by putting the management of web content and web-based documents in the hands of your non-technical business users. Customizable security levels give you the ability to deliver targeted content to specific audiences, while protect your mission critical intellectual property. Dynamic workflow and version control features help to ensure that the most up-to-date information is always available.

Keep it simple

Ease of use is perhaps the most important factor in the acceptance of a knowledge repository. Companies often invest in products that make the interaction and expansion of the intranet unintuitive. People are forced to learn new tools to leverage the intranet and contribute content. To gain widespread acceptance, it's imperative that the site be extremely easy to use - and this is where CSS really shines with a reputation for being extremely easy to use.

Enhanced training capabilities

Intranets have become a prevalent tool for employee on-boarding. Giving new employees access to information from their department or from their predecessor helps them get up to speed and become more valuable within the organization much faster. Many organizations ask new employees to visit the Intranet to learn about projects that their colleagues have worked on.

As organizations become more sophisticated in their training approaches, they can use the intranet to accommodate different training methods or learning styles. This involves storing information in one place but presenting it in a different way to different groups of employees. CSS is specifically engineered to allow for this form of personalized delivery

Sales Force Automation (SFA)

CSS sales force automation (SFA) software powers your sales organization with the most integrated out-of-the-box SFA capabilities available. CSS SFA drives your business performance with a totally seamless sales process from opportunity, upsell and quote management to sales forecasting, order management, fulfilment and even sales commissions.

Unlike other solutions, CSS SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and even back-office information such as contracts and inventory. This gives sales reps the visibility they need to not just sell, but also upsell, drive renewals and properly set customer expectations. Managers and executives gain better overall visibility and control with real-time dashboards that allow them to monitor sales effectiveness and make mid-course corrections.

  • Gain real-time and accurate visibility into pipeline and forecasts
  • Boost sales efficiency by effectively collaborating with team selling
  • Monitor sales team performance against quotas based on real-time invoices and cash sales collected by your accounting team
  • Increase the value of your customer relationships with a true 360-degree view of the customer, including all sales interactions, support cases, and financial transactions
  • Accelerate the customer lifecycle from lead to opportunity to order to cash
  • Let sales reps generate their own quotes and book orders, with real-time visibility into back-office data
  • Provide deep insights into activity and business performance through real-time dashboards.

e-Business Applications

In a recent survey of manufacturing executives, 92% of respondents feel eBusiness is important, and 84% (and growing) believe that eBusiness is essential to the long-term success of their companies, and that they will be less competitive if they do not conduct business online. These manufacturers consider their Website to be their most powerful and cost-effective marketing tool, and that eBusiness will make/is making a measurable positive impact on their business.

If your goals include reducing costs, improving operational efficiency, and increasing profits via the Internet, we have helped many companies attain those benefits. For more than 10 years (out of nearly 20 years in business) CSS has been in the forefront, helping companies in diverse industries to use the Internet to streamline business processes, reduce costs, increase customer loyalty and satisfaction, improve their bottom line, and expand their Web presence. Over time we have developed tools and methods for:

  • Developing a thorough understanding of your business goals and processes;
  • Encapsulating and adapting specific business processes for automated Web-based applications;
  • Integrating your current Enterprise applications (e.g. ERP) and IT infrastructure with Web-based applications;
  • Designing, building, deploying, enhancing, maintaining, even hosting and managing (if desired) Web-based applications

While developing Web-based applications for clients we have built many hundreds of configurable, reusable components which enable us develop powerful custom Web-based applications for you very quickly, and at surprisingly low cost. Web-based applications we have developed are enabling our clients to:

  • Empower customers (i.e., distributors and OEM's) with Web-based applications to manage their own accounts with B2B customer service, environmental inquiries, process returns, check order status, place orders, check inventory status and availability, product configuration and engineering, and much more.
  • Improve employee productivity with an Intranet where employees can manage their customers, leads, and opportunities(CRM), access competitor profiles and product comparisons, access HR applications, submit and manage IT requests, manage appropriation requests, and much more.
  • Facilitate information exchange with supplier networks, to improve productivity and reduce cost by enabling vendor-managed inventory, and more.

Applications For Mobile Devices

Employees are demanding applications for their mobile devices to connect to enterprise resources, increase productivity and promote collaboration. Empower your employees with public and custom built business apps that are approved within your enterprise.

Mobile Application Management (MAM) solution enables you to manage internal, public and purchased apps across employee, corporate or shared devices in your organization. Our Enterprise App Catalog provides the ability to distribute, track, update, and secure enterprise applications over-the-air. With CSS, you can manage apps across Android, Apple, BlackBerry, Symbian and Windows devices in a single console.

  • Application Distribution Distribute managed (enterprise) apps wirelessly without user interaction Integrate directly with public app stores, like Apple, to provide public apps Integrate with Apple's Volume Purchase Program to purchase business apps Secure distribution of apps based on groups with unique requirements and access Provide an enterprise app catalog where users can view, install and update apps
Application Security:
  • Authenticate users before allowing them to view and download enterprise apps
  • Secure access to the enterprise app catalog based on user role or device function
  • Restrict native apps on a device and whitelist/blacklist publicly available apps
  • Monitor and enforce device compliance with corporate application policies
Application Tracking:
  • Set privacy policies for the app data that is collected based on device ownership
  • Track and view installed/approved/rogue applications at the device/user level
  • Receive instant alerts when an end user has installed an unapproved app
  • Generate application inventory, version history, and compliance reports
Application Management:
  • Configure corporate policies for public apps using whitelists and blacklists
  • Install, update and remove managed apps from a device remotely
  • Disable access to corporate apps if an end user leaves or loses their device
Integration with Apple's Volume Purchase Program
  • Track VPP orders, including order date number, status and more
  • Monitor licenses purchased, redeemed and remaining for each order
  • Associate orders to a purchase order number, department or cost centre
  • Upload, store and distribute redemption codes to authorized users
  • Confirm the redemption of codes and successful installation of apps
  • Associate redemption codes/licenses to users and devices in the system
Software Development Kit (SDK) for Enterprise Apps
  • User authentication with Directory Services and Certificates integration
  • Over-the-air app distribution and updates without user interaction
  • Real-time device and application information and usage monitoring
  • Compromised device detection with automatic wipe capabilities
  • Passcode enforcement with ability to lock access after failed attempts
  • Encryption for data in transit and data stored within an enterprise app
  • Remote wipe of app data based on non-compliance or on-demand
MAM Benefits for IT Administrators
  • Centralize management of mobile applications
  • Support internal, public and purchased apps
  • Manage the entire mobile application lifecycle
  • Gain visibility into installed applications
  • Enforce enterprise security and compliance
  • Complete enterprise Data Loss Prevention (DLP)

e-Learning Solutions

Our e-learning solutions help make learning interesting, interactive and fun! They have the right blend of content (instruction) and cutting-edge technologies that offer you the best benefits.

Be it a Computer Based Training (CBT), Web Based Training (WBT) or Learning Management System (LMS) our e-learning solutions are tailor made to meet your specific training requirements.

We help companies solve real problems. We understand what e-learning can and can't do. We can guide you to work out a strategy that makes the learning process engaging and effective.

We create highly interactive, easy-to-use and effective solutions that achieve their purpose while helping you save on both time and money. Our team puts in its best efforts to come up with a learner-centric product that delivers the results you are looking for.

Features Of Our E-learning Solutions:
  • End-To-End Solutions For Specific Training Needs
  • Custom Interactive Modules
  • Value Creation

Cloud Computing

Cloud computing is the delivery of computing and storage capacity as a service to a heterogeneous community of end-recipients. More and more enterprises are moving their applications to the cloud. CSS provide the software, hardware and Platform-as-a-Service (PaaS) solutions that enable end users to more effectively test, develop, integrate, monitor, manage, analyze and secure cloud infrastructure and cloud applications.

    A few advantages of cloud computing:
  • With cloud computing, IT professionals can devote more energy to enhancing the value of using IT for their enterprises and less on the day-to-day challenges of IT.
  • Cloud computing liberates organizations to deliver IT services as never before. Cloud enables the dynamic availability of IT applications and infrastructure, regardless of location.
  • Cloud computing can enhance SOA, information management and service management initiatives, which also support your service delivery initiatives.
  • Cloud computing also promotes IT optimization so that IT resources are configured for maximum cost-benefit.
  • Cloud computing, according to studies, can save 80 percent on floor space and 60 percent on power, while tripling asset utilization.
Cloud Solutions provided by Captor Software Solutions:

Google Apps: Google Apps is a customizable package of business applications including mail, calendar, team site creation, document collaboration and video sharing.

Deploy Google Apps mail, Google Docs, Google Calendar and other web apps to manage IT solutions. Save money, time and improve security.

Features of Google Apps:
  • Google-hosted email, calendar and IM apps help to communicate effectively.
  • Get up to 50 times more storage per user than the industry average.
  • Web apps for documents, spreadsheets, presentations, sites and video improve collaboration.
  • Helps you securely share between Windows, Mac and Linux with coworkers and contacts.
  • Access your content from any internet-connected computer or mobile device.
Office 365:

Office 365 is a set of cloud-based services that bring together Office 2010 with sites to share documents, IM, Web conferencing, and the power of Exchange Online, the industry leading business-class email with 25Gb mailboxes and built-in layers of antivirus and anti-spam protection.

Features of Office 365:
  • Microsoft Office Professional Plus
  • The world's leading productivity applications, giving you anywhere access from virtually any device.
  • Edit documents at the same time with colleagues with IM and presence.
Microsoft Lync Online:
  • Connect with people in new ways, anytime, from virtually anywhere.
  • PC-to-PC audio and video conferencing.
  • Communicate from Outlook, team sites, and other Office applications.
Microsoft Exchange Online:
  • Business-classemail, calendar, and contacts.
  • 25GB mailbox with voicemail and unified messaging, shared calendars, contacts, and tasks.
Microsoft SharePoint Online:
  • Create sites to share documents and information with colleagues and customers.
  • Offline access to documents using SharePoint Workspace. CRM: If your business isn't using to manage your customer relationships, you are missing out on the most complete solution in the industry. Many companies rely on this web-based, dynamic, low-cost CRM.

With CSS and the innovative tools of Salesforce CRM, including customer satisfaction and marketing programs, it is easier than ever to keep tabs on every lead, every deal and every customer. the leader in Customer Relationship Management and Cloud Computing has following Modules.
  • Sales
  • Customer Service
  • Marketing
  • Partner Management
  • AppExchange applications
  • Editions

Zoho: With Zoho, you focus on your business while we take care the rest with apps that help you get more sales and support your customer and make your business more productive.

Governance Risk and Complaince

Where is your business going to be next year, in five years or ten? Tremendous and constant advances in technology and communications have upended traditional business models. With many companies operating as part of a global extended enterprise, leveraging third parties for everything from customer service to back office processing, businesses face an increasingly complex legal and regulatory environment.

Risk management is a key driver of success in the 21st Century. Yet, while Boards and Managers acknowledge this fact, we see frequent examples of risk and compliance failures.

Our offerings include:
  • Transforming Governance, Risk and Compliance
  • Enhancing Risk Management Data
  • Right-Sizing Audit and Monitoring
How does your business measure up to the four key requirements of a successful risk management program?
  • Have your governance processes and structures adapted to change?
  • Is your risk management data-driven?
  • Are your systems and processes agile?
  • Is your work culture supportive of strong governance, risk and compliance?

Our Governance, Risk and Compliance (GRC) consulting practice can help. We have developed specific solutions that reduce complexity, eliminate duplication of effort and improve the effectiveness of risk and compliance management activities.

What separates CSS from others in the GRC space? We not only focus on where you are today but can help you think ahead with insights into the future, providing the strategic thinking, program design and implementation and operating capabilities required to create a seamless delivery model. CSS helps you lay a strong foundation to optimize success today and tomorrow.

Our Governance, Risk and Compliance solutions include:
  • Enterprise Risk Management
  • GRC Technology Advisory
  • Information Risk Management
  • Compliance Management
  • Business Continuity Management

Enterprise Performance Management

Business intelligence is key to enterprise performance success. Business performance management software can help you harness business intelligence, and use it to your advantage. Gain the competitive edge with Lawson Enterprise Performance Management.

Enterprise Performance Management software from CSS can help give your decision-makers the power. Power to put your business intelligence management strategies into practice. Power to help you consolidate your business intelligence data from various sources across your entire enterprise.

  • Business Intelligence: Business Intelligence (BI) is a set of applications and technology that is highly integrated with the CSS business applications. BI collects, stores, and analyzes data from the systems and makes that data available as lists, graphs, reports, scorecards, alarms, and more – bridging the gap between transactional and "intelligence" systems.
  • Business Performance Warehouse: Business Performance Warehouse (BPW) extracts and consolidates data generated from separate and different systems and gives you the possibility to make valuable information available in a flexible and powerful format for decision makers throughout the organization.
  • Opportunity Analyzer: Opportunity Analyze is a strategic enterprise performance management tool that enables you to set practical business performance targets and identify, in advance, quantified financial and non-financial gains before committing capital expenditure to new business process improvement projects.
  • Analytics Industry Solutions: Analytics supplies your company with integrated information that helps you manage your business more strategically. It helps direct you to the critical areas of your business that need improvement, and provides measures which are focused on your organizational performance
  • Analytics for Healthcare: Analytics for Healthcare provides a simple way to connect financial and clinical information for improved decision-making – and better results – across your organization.
  • Smart Reports: Smart Reports dramatically improves the usability and flexibility of standard reports generated by applications. Smart Reports provides a framework for generating, viewing, extending, exporting and distributing standard application reports. Smart Reports can be run within Smart Office or simply using a web browser.

Enterprise Information Management

Enterprise performance management (EPM) refers to an integrated management approach that links strategic goals directly to the operational and financial activities necessary to reach those objectives. Comprising of Strategy Management, Profitability and Cost Management, Business Planning, Financial Consolidation, Spend, Supply Chain and other operational performance areas, Enterprise performance management aligns the processes, systems, and metrics needed to measure and manage the performance of an organization. EPM brings together integrated technology & product portfolio with the people, ecosystem partners, and best practices specifically designed to help organizations drive business performance, manage risk and optimize the financial value chain.

The basic constituent parts of an EPM system are - reporting and analysis, reference data, source systems, and applications, all linked via an information hub or data warehouse.

CSS is partnered with Leading EPM technology providers and have proven track record to implement the closed loop Performance Management Solutions. We are specialized in fix the gaps in your current EPM landscape in order to provide maximum value through providing following EPM Solutions and Services.

  • Enterprise wide EPM Strategy
  • SAP Business Planning & Consolidation (BPC)
  • SAP BW Integrated Planning (BW IP)
  • SAP Profitability & Cost Management (PCM)
  • SAP Strategy Management (SSM)
  • SAP Supply Chain Performance Management (SCPM)
  • COGNOS TM1 for Planning & Forecasting
  • Hyperion Planning & Consolidation

Sustainable Operations

In recent years, advances in science and technology have allowed us to carve a more sustainable future. However, numerous destabilizing factors inhibit progress toward sustainability: persistent toxic pollution; declining biodiversity; climate change; security threats; and rising poverty rates. In spite of these challenges, companies continue to succeed when sustainability is utilized as a main driver of growth.

At CSS, we believe that the creation of shareholder and societal value and reduction of the footprint - defined as injuries, illnesses, incidents, waste, emissions, use of water and depletable forms of raw materials and energy - is achieved by having a clear vision, strong management commitment and a comprehensive implementation strategy.

We provide following operations:
  • Sustainability through Environmental Management
  • Sustainability through Energy Management and Energy Efficiency
  • Sustainability through Asset Productivity

Change Management

When left unmanaged, IT change can introduce security threats, regulatory compliance issues and bring the business to a halt, not to mention the pain it causes for your IT organization.

To implement changes in a secure, efficient and effective manager while maintaining control over your IT environment you need standardized methods and procedures that will help you.

  • Track where and when change occurs
  • Automate processes to reduce errors and enforce adherence
  • Control who can implement change and when change can occur
  • Approve changes before they are implemented in the production environment
  • Report on change activity over time

Using Change Management you can automate, manage, control and report on change and approvals based on your business processes. Even approvals, which are often a major obstacle to delivering change on time, are seamless and automated with greater efficiency via email, web browser or mobile devices.

Finance Management Solutions

As today's finance departments evolve into more active players charged with improving both their company's financial and operational performance, they have an increasing need for timely access to detailed, integrated financial and operational data. Too often, finance professionals find that disconnected and inaccessible data, lengthy reconciliation efforts, and ineffective reporting and analytic tools limit their ability to provide strategic advice while frustrating attempts to operate efficiently.

CSS Finance and Performance Management gives you the power to:
  • Evolve your finance department from controllers and scorekeepers to proactive business advisors
  • Be empowered with reporting and analytic flexibility that complements your ERP system(s) and speeds your financial reporting and analytics
  • Improve your ability to manage performance across the enterprise while aligning corporate strategy and on-the-ground execution

Supply Chain Management

CSS has been emerged as a quick growing IT company from Hyderabad, India, with multifaceted opportunities to its overseas clients. Supply Chain Management (SCM) Software Solutions have been modified in a better manner for the clients providing the utmost facility as per the terms of the business. SCM aims to increase sales, reduce costs and make full use of assets by streamlining the interaction and communication of all participants along with the supply chain. SCM includes Managing Business process, information flow, information processing and closing the loop between raw materials and finish goods.

Organizations now have to manage efficiently these supply chains. Any mishaps lead to losses. A supply chain management tool utilizes technology to allow you to manage the supply chains. It allows better utilization of resources and improved operational effectiveness.

CSS SCM solutions provide you the best tool for your SCM implementation. These tools developed using the latest cutting-edge technologies coupled with domain knowledge allow you to improve the working of your supply chains.

  • Sales Force Automation
  • Marketing Automation
  • Customer Support
  • Account Management

Product Life Cycle Management

Our Product Lifecycle Management (PLM) Practice provides comprehensive end-to-end service offerings. We have a PLM Center-of-Excellence (CoE) that enables our customers to build innovative solutions to the most-pressing PLM challenges. The CoE is supported by the right skills, resources, technologies and methodologies and helps develop customized solutions to better manage the entire product lifecycle.

Our PLM Solutions help customers focus on bringing newer, better and more efficient products and services. We implement PLM solutions end-to-end, enabling customers to target low-risk, high-impact solutions, increase the maturity and scalability of the PLM implementation, and realize early returns on investment (ROI).

Our PLM Center of Excellence (CoE) is one of the largest PLM practices in India implementing end-to-end services across Automotive, Hi-Tech, Manufacturing, Energy and Healthcare.

    CSS PLM solutions help customers:
  • Reduce time-to-market
  • Foster product innovation
  • Realize business continuity 24x7
  • Address increasing compliance requirements
  • Better manage the entire product lifecycle
  • Ensure the safe disposal / retirement of the asset

Customer Relationship Management

The secret of retaining your client does not solely depend on how well you can deliver your core services but also on how well you can serve them. In the razor edge competitive world, you need to amaze your customers with services away from the core services or projects. This is where CS Solutions steps in.

CRM in its essence is a Success of CRM solution depends largely on the ability of the application to capture information, analyze it and help you stay aware of what your customers want at all times. CRM - Customer Relationship Management is a business strategy to select and manage the most valuable customer relationships. CRM in its essence customer-first ideology and it encompasses all marketing, sales and service activities.

CSS has a vast experience in development of CRM software to enable clients to handle their customers better. We build up CRM software to suit your requirement and integrate various channels of information gathering to help you stay one up on your competitors. Our CRM solutions are data driven and scalable to make it simple for Helpdesk personnel to make updates and allow for greater scalability of knowledge base.

Our eCRM solutions help clients to connect to their business and clients from anywhere, anytime.

    Our CRM solutions are based on the various features of customer relationship applications:
  • Planning and Strategizing
  • Knowledge Management
  • Information Analysis
  • Document Management
  • Trouble Ticketing
  • Support
  • Client Event/Dates Alert
  • FAQ Generators
  • Web Collaboration Tools
  • Live Help
  • Offline Project Update
  • Online Project Update/Communication Tools
  • Helpdesk support

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